Shipping policy
At HEISHIELD, we are committed to providing a smooth and reliable shipping experience. Please review our shipping policy below.
Order Processing
- Orders are processed within 2–3 business days (Monday through Friday, excluding weekends and public holidays).
- Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
Estimated Delivery Times
Delivery times are estimates and may vary depending on your location and customs processing.
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 Business Days |
| Canada | 7–15 Business Days |
| Europe | 7–15 Business Days |
| United Kingdom | 7–15 Business Days |
| Australia & New Zealand | 15–25 Business Days |
| Central & South America | 7–15 Business Days |
| Asia | 7–15 Business Days |
| Africa | 15–30 Business Days |
Please Note: Delivery estimates do not include delays caused by customs clearance, severe weather, carrier disruptions, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, a tracking number will be sent to your email address.
If tracking information has not updated within 5 business days after receiving your tracking number, please contact our support team.
Email: support@heishield.com
Order Changes & Cancellations
Because orders are processed quickly, we are unable to guarantee changes or cancellations after an order has been placed.
If you need assistance, please contact us as soon as possible. Once your order has been shipped, it cannot be canceled and must follow our Refund & Return Policy if eligible.
Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your purchase.
HEISHIELD is not responsible for orders shipped to an incorrect address provided by the customer. If an error is made on our part, we will replace or reship your order at no additional cost.
Lost, Stolen, or Missing Packages
If your package is marked as delivered but cannot be located, we recommend checking with household members, neighbors, or your local carrier first.
If your package is confirmed lost during transit, please contact us and we will work with the shipping carrier to help resolve the issue.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or other government fees imposed by the destination country.
These charges are determined by local customs authorities and are the sole responsibility of the customer.
Contact Us
If you have any questions regarding your order or shipping, please contact us:
HEISHIELD Support
Email: support@heishield.com